GlowWell Refund Policy

We want you to be completely satisfied with your GlowWell purchase. If something isn't right, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused
• In its original packaging
• In the same condition that you received it

Refunds

Once we receive and inspect your returned item, we'll notify you by email of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene reasons, opened or used skincare tools and personal care devices cannot be returned unless they are faulty or damaged upon arrival.

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@glowwellstore.co with your order number and clear photos of the issue.

We'll arrange a replacement or a full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless:

• the item is faulty,
• the item was damaged during delivery, or
• we sent the wrong item.

Original shipping charges are non-refundable unless required by Australian Consumer Law or the return is due to our error.

Australian Consumer Law

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.