Frequently Asked Questions

Once your order has been dispatched you'll receive a shipping confirmation email with a tracking number. You can also visit our Track Your Order page and enter your order number and email address at any time.

Processing and dispatch times may vary. Check your shipping confirmation email for the most up-to-date status.

Estimated delivery: 7–14 business days. We offer free standard shipping on all orders over AU$75. Delivery times may vary during peak periods or public holidays.

Shipping times can vary during peak periods. Once your order is dispatched, your tracking link will show the estimated delivery date.

You can request a cancellation before your order enters fulfilment. Visit our Cancellation Request page and submit your details — we'll do our best to action the request before dispatch.

Once an order has been dispatched we are unable to cancel it, but you may be eligible to return it under our 30-day guarantee.

Address changes can only be made before your order is dispatched. Please contact our support team as soon as possible, quoting your order number and the correct delivery address.

Once dispatched, we are unable to redirect parcels.

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

To start a return, visit our Return Request page. Once approved, we'll email you return instructions.

Once a return has been received and approved, refunds are issued to your original payment method. Processing times may vary — see our Refund Policy for full details.

The fastest way is to use our Contact Support page — we normally reply within 24 business hours.

You can also email us directly at support@glowwellstore.co.

Yes — all orders include tracking. You'll receive a tracking number in your shipping confirmation email once your order has been dispatched.

You can also use our Track Your Order page at any time.