Need Help?
Our team is here to help with any questions about your order.
- support@glowwellstore.co
- We aim to respond within 24 hours on business days.
- Visit our Contact page →
Track Your Order
Enter your tracking number below to view the latest delivery updates.
- Secure Checkout
- Tracked Shipping
- Australian Support
- Premium Customer Care
Shipping Information
- Processing
- 1–2 business days
- Australia
- 7–14 business days (Free)
- International
- 10–20 business days (AU$20)
- Tracking number
- Emailed once your order is dispatched
Frequently Asked Questions
Where is my tracking number?
Your tracking number is emailed to you once your order has been dispatched from our warehouse. Check your inbox (and spam folder) for an email from support@glowwellstore.co.
Why hasn't my order moved?
Tracking information can take 2–5 business days to update after dispatch, particularly for international shipments passing through customs. If your order shows no movement after 10 business days, please contact us.
What if my package is delayed?
Occasional delays can occur due to high demand periods, customs, or carrier disruptions. If your order hasn’t arrived within 15 business days (Australia) or 25 business days (International), please reach out and we’ll investigate immediately.
What if my package appears lost?
In the rare event that your order cannot be located, we will arrange a replacement or full refund at no cost to you. Please email support@glowwellstore.co with your order number so we can resolve this as quickly as possible.